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Billing / Customer Information
Denver Payment Office Closure

In response to COVID-19 and out of concern for our customers, citizens and employees, Lincoln County is closing public access to the Water Treatment Plant Effective Thursday, April 2, 2020 until further notice.

All customer service needs are directed to the Billing and Collections office located at 115 W. Main Street, Lincolnton. For questions, please call (704) 736-8497. We apologize for any inconvenience this may cause. 

Please feel free to take advantage of our online payment option.

Services

The Billing and Collection Division provides the following services, including:
  • Accepting applications for service
  • Accepting payment for monthly bills
  • Assessing fines and penalties for violation of policies
  • Compiling meter reading data for monthly billing
  • Maintaining billing and consumption information on all customers

Addresses

Lincolnton Address
Lincoln County 
115 West Main Street
Lincolnton, NC 28092
Map link to facility
(704) 736-8497
Denver Address
Lincoln County 
7674 Tree Farm Road
Denver, NC 28037
Map link to facility
Ph: (704) 483-7082

Policies and Procedures

Billing Adjustment Policy
Residential Customers Questions and Answers
Delinquent Account Policy
NC Statute Requiring Separate Water Meters on Irrigation Systems
Water and Sewer Rates and Fees - Effective July 1, 2019