Billing / Customer Information
Lincoln County Suspends Residential Utility Disconnections
To help ensure residents can remain in their homes and slow the spread of the coronavirus (COVID-19), Lincoln County will not disconnect residential utility service due to late or non-payment through May 31, 2020.
In addition, to be consistent with the NC Governor’s Executive Order 124, the County is waiving penalties including late and default fees for the same time period. Please keep in mind that customers are still responsible for paying for all usage. Customers should continue to make payments on their accounts to avoid accumulating large balances, even if they cannot pay in full. Since utility account balances will not be forgiven, only deferred, customers having trouble paying utility bills in full or on time are strongly urged to make incremental payments during this time. All customers are encouraged to utilize the online payment option.
The County has payment plans available for residents that are unable to pay their bills in full over the time that Executive Order 124 is in effect. Please contact Customer Service at (704) 736-8497 for more information.
Denver Payment Office Closure
In response to COVID-19 and out of concern for our customers, citizens and employees, Lincoln County is closing public access to the Water Treatment Plant Effective Thursday, April 2, 2020 until further notice.
All customer service needs are directed to the Billing and Collections office located at 115 W. Main Street, Lincolnton. For questions, please call (704) 736-8497. We apologize for any inconvenience this may cause.
Please feel free to take advantage of our online payment option
The Billing and Collection Division provides the following services, including:
- Accepting applications for service
- Accepting payment for monthly bills
- Assessing fines and penalties for violation of policies
- Compiling meter reading data for monthly billing
- Maintaining billing and consumption information on all customers
115 West Main Street
Lincolnton, NC 28092
Map link to facility
7674 Tree Farm Road
Denver, NC 28037
Map link to facility
Ph: (704) 483-7082
Policies and Procedures
Billing Adjustment Policy
Residential Customers Questions and Answers
Delinquent Account Policy
NC Statute Requiring Separate Water Meters on Irrigation Systems
Water and Sewer Rates and Fees - Effective July 1, 2019